ON SITE CLAIMS MANAGEMENT

By shipping large volumes of product, the chances of claims for damaged or lost goods increases significantly.  In many cases, TCM will customize a program to include staff at specific locations.  TCM, a third-party processor and manager of freight and transportation, supports employees and clients with proprietary web-based software. 

TCM professionals go through industry-best training for on location data gathering and Internet use of its proprietary software to efficiently and accurately build, track and solve a claim.  Finding out who is responsible for the lost or damaged good is a lengthy process, and TCM is here to help by allowing you to:       

  • Monitor the status of claims at anytime
  • Generate reports online, such as:
    • Claims status
    • Claims collections
    • Damage trends by products and shipping locations
    • Carrier performance
    • Recurring areas of damages
  • Address problem areas and develop plans of action to reduce future claims
  • Lease the web-based claims software, or have TCM design a management program to meet specific needs
  • Enhance customer service and protect bottom lines

No matter the volume of freight claims, large or small, TCM will recover losses, speed up recovery time and saves money.

Let TCM demonstrate how we can lower your administrative costs while improving the management of the entire claims process.  Contact us today for an online demonstration.