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Total Claims Management, Inc. - Privacy Policy

Protecting your privacy on the Internet while doing business is very important to us. To show our strong commitment, we will describe, in detail, our information-gathering and information-dissemination practices. If you have any questions about this Privacy Policy, the practices of this Web site, or your dealings with this Web site, please contact us at all changes and updates made will be posted here.

Information Collection and Use

We will gather and use different types of information while you access In general, what we collect helps identify Web site content that benefits you, as well as, determining improvements we can make. We also use this information to send you email notifications about updates to our site (by your permission) and to contact you for marketing purposes (again, only by your permission). None of the information collected in is shared with other organizations for commercial purposes. However, from time to time, we may share aggregate information - number of registered users in or general demographic claim data with third parties. Such data will not contain any personally identifiable information or specific information on carrier performance in the claims filing process.

Registration information

Our Web site's registration form requires you to provide contact information, such as your name, name of your company, company's address, phone number, fax number and email address.

Online surveys

From time to time, we may conduct online surveys to seek our customers' opinions and input on various claims data. These surveys are entirely optional. The information collected is aggregated and used to make improvements to's services and site. Survey participants are anonymous unless otherwise stated in the survey.

We understand, however, that you may want to participate in these surveys but not want a follow-up email. As part of these surveys, we will always give you the option of declining to receive information from Total Claims Management Inc.

Log Files
About the use of cookies

Similar to many Web sites, uses cookies. Cookies are files that store data on your computer. The data within these files are not of a personal nature. The data lets us know if we have repeat visitors, and also help us identify where repeat visitors are coming from. Essentially, cookies provide an anonymous way to for us to survey how we are doing, help determine how and where we place advertising, and look for other customers interested in Total Claims Management, Inc.

We may use an outside advertising company to display ads on our site, and this company may collect cookies received by banner ads. However, we do not have access to information collected by our advertisers.

And finally, with most Internet browsers you can erase cookies from your computer's hard drive, block all cookies, or receive a warning before cookies are stored. However, requires that your cookies be enabled in order to log in. Please refer to your Browser's Help function to learn more about these options.

More about what we do with your data

We may collect demographic and profile data and use it to better understand your needs and interests and to make as relevant as possible. We may share this information with advertisers on an aggregate level but not on an individual basis.

We do not share your personal information with any sites to which has links although we may share aggregated data, such as how many people use our site. We also do not share your information with other third-party sites on the Internet for which provides search services.

Links contains links to other sites. We are not responsible for their privacy practices or their Web site contents. Please check with those sites to determine their privacy policy.

Security account information

As a subscriber to, your account information is treated strictly private and confidentially. TCM will not willfully disclose the contents of your account (including files, emails, faxes, phone numbers or voicemail) except where TCM believes it is required to do so by law, or to protect itself, or to provide services offered by, unless disclosure is made as a result of a force majeure event, including breaches of our security protections.

In addition, your account information is password protected. This means that only you can access your personal account information.


Please do not share your password with anyone. Consistent with this request, TCM will not call or email you asking for password information in an unsolicited manner at any time.

If you do not remember your password, you may request a new one from Also you may change your password anytime you are logged into your account.

Correcting and Updating Personal Information gives you the option of changing your personal account information at any time. With the exception of your user ID, TCM will work with your companies account manager to update all other details in your account, including access levels to your freight claim files.


At any time, you can choose not to receive information from If you do not want future communications, please send an email to this address:

This Privacy Policy is a part of the Membership Agreement to which all users must agree and which Transportation Freight Claims Inc. (TCM) may amend from time to time pursuant to the Membership Agreement.